Here are some questions we’re getting a lot of. If you don’t see your question, head over to the myFitment Help Center and ask there, ask a question by clicking on the speech bubble in the lower right-hand corner of any page on our site, fill out our contact form.
Q: What does “fitment” mean?
A: Amazon needs information about the vehicles that parts fit in order to expose your listings to the Amazon Part Finder. Amazon users buy parts by looking them up by year, make, model and other attributes. This is fitment.
Q: Is this a service where I just enter part numbers and the fitment automatically appears on my Amazon listings?
A: No. For our base fee, you get access to our powerful technology that allows you to either key in your fitment data inside the myFitment.com user interface, or upload your fitment data using our ACES Flat File upload template.
However, we may be able to aid you in fitment acquisition through our Inquisitor service. For more information on Inquisitor, contact us clicking on the speech bubble in the lower right-hand corner of any page on our site, fill out our contact form.
Q: Can I just upload my own spreadsheet of year/make/model data and it will be automatically converted?
A: No. Fitment can be a very tricky business, and the computer algorithm that would be required for something like this simply does not exist. Oftentimes fitment contains arcane engine codes, OEM part number references, and other pieces of text that simply cannot be understood without a human being seeing it in context. You can either enter your fitment one by one, or contact us at firstname.lastname@example.org to request a quote to perform your initial conversion for you.
Q: I set my compatibility last month. I’m done right?
A: No! The vehicle standards change at least once a month, so managing your compatibility is an ongoing process. Any service that implies that you can “Fit and Forget” simply does not understand the industry.
Q: How often can I publish myFitment information to Amazon?
A: Each time you create or delete a fitment from one of your parts, that data is being sent immediately to Amazon! Do it as often as you like, and rest assured that your data is being published automatically.
Q: How long after I publish data to Amazon until it will appear with my listings?
A: Amazon states on their website that it can take up to one week for fitment to appear on your listings. If it takes longer, you may be experiencing a problem in matching the correct part numbers that you gave to Amazon, or there may be a discrepancy in the way your brand name is spelled in the industry brand table versus what you communicated to Amazon. But we can help with both! If your data still has not shown up after one week, please file a support case and we will contact Amazon on your behalf to find the problem. Be sure to include a link to one of your Amazon products in your support case.
Please also monitor this document, as we update it frequently when there are delays at Amazon.
Q: What kind of user support is available to subscribers?
A: During North American business hours we have live chat support onsite!. Many of your questions will be answered in minutes. For all other questions, our goal is to answer most questions within one business day, while more complex issues that require a review of your specific data may take a little longer depending on the issue.
Q: Can I generate files for distribution via traditional aftermarket channels?
A: Yes! If your customers require ACES XML, we offer an ACES XML download for you to disseminate however you like.
Q: Are myFitment users private individuals, small companies, or large organizations?
A: Yes, yes, and yes. A myFitment user is anyone who is serious about selling compatibility-enabled products on Amazon.
Q: What is the sign-up term?
A: The credit card you use will be billed automatically each month. You can cancel at any time. Please contact support to request a cancellation. We would also like to know why you are leaving us, and if you would be so kind as to enlighten us it may help us to serve our customers better.
Q: How do I get started?
A: You can register for myFitment and watch the Amazon videos either from the welcome email that you receive, or in the Help section of the application. Then you are ready to begin!